TERMS OF SERVICE
We hate spam just as much as you do. We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
OWNERSHIP OF WEBSITE DESIGN
Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client's company or organization regardless of whether he/she chooses to continue further services with WorldWeb.biz. While using the services of WorldWeb.biz we will add a small text link to the very bottom of your website saying
"Website Creation, Optimization and Maintenance by WorldWeb.BIZ", if clicked it will open a new browser so the customer shall remain on your website. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.
OWNERSHIP OF WEBSITE DOMAIN NAME
Website domain names are leased from domain name registration companies. When WorldWeb.biz registers a domain name for a client, that registration will be made in the client's name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with WorldWeb.biz. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have WorldWeb.biz renew the domain name on behalf of the client the renewal fee is $12.95 per year. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. WorldWeb.biz cannot be responsible for expired domain names.
OWNERSHIP AND COPYRIGHT
All text and photos used as content in a commissioned website must be provided by the client. The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. WorldWeb.biz cannot be responsible for intellectual property infringements on behalf of clients.
PROJECT INITIATION
The initiation of a web design or development project requires a $200.00 refundable deposit payment towards the initial web design/development fees for custom website design plus the client logo or any other element that is required to be used in the design.
HOW CONTENT MAY BE SUBMITTED
All content must be submitted electronically via email. Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed.
HOW MUCH CONTENT MAY BE SUBMITTED PER PAGE
Due to web page load time considerations and the flat rate charged for web pages, there is a limit on what can be included in a single web page. A web page can hold the equivalent of about 2 and ½ pages of the content that would typically fit on an 8 ½" x 11" piece of paper. If the content is straight text without any pictures, tables, graphs, etc., this equates to a maximum of 2000 words. If there are pictures, or tables, etc., then less text will fit. Additionally, a web page may include up to a maximum of six photos on a page. A photo gallery page with limited text may contain hundreds of photos. If a client's content does not fit within these parameters, one or more additional web pages should be purchased.
HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED
We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone's tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled. The web design quote form is the contract which describes the look a commissioned web design project will achieve. Design preferences should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at the rate of $29.95 per hour.
DESIGNS FOR SUB PAGES
Unless otherwise specified in the design contract, subpages of any website will use the same design as the home page. Mockups are not provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.
HOW WEBSITE MAINTENANCE REQUESTS ARE HANDLED
Clients who have signed up for a maintenance plan receive discounts off the web designer's hourly rates for website updates. The standard one hour maintenance plan is enough time to add about five photos and a few paragraphs of text. Clients on a WorldWeb.biz web maintenance plan may send update requests via email. Routine maintenance which fits into the allotted time specified in the client's maintenance plan is typically completed in about one-three days. If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a discounted rate of $29.95 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $29.95 hourly rate and the turnaround time will be based on workload issues. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any
time. (See details under the Termination of Services section.)
HOW TECHNICAL SUPPORT IS HANDLED
Clients whose websites are hosted by WorldWeb.biz have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients should contact us via our support page. Please note, technical support cannot be provided for clients individual computer issues or for third party products or services.
PAYMENT POLICIES
$200.00 deposit of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client's server so the website will go live. Payment for monthly services such as Maintenance are due at the time the Maintenance agreement was established. Account payments later than 30 days are at risk of termination. Clients experiencing financial hardship should contact WorldWeb.biz to discuss payment options.
SEARCH ENGINE GUARANTEE
Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. WorldWeb.biz guarantees certain search-engine friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the client's liking, WorldWeb.biz will change these three items to the client's choices one time for free. Additional search engine optimization (SEO) services are available for additional fees. World Web Design cannot be held responsible for search engine results.
QUALITY GUARANTEE
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client's liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please contact support immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a client's error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
TERMINATION OF SERVICES
If the client changes his/her mind about doing work with WorldWeb.biz during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination via our contact form.
THIRD PARTY VENDORS
Third party vendors may have separate terms of service agreements. WorldWeb.biz cannot be held liable for disputes with third party vendors. WorldWeb.biz cannot be held responsible for lack of functionality or any other aspect of third party services.
REFUSAL OF SERVICE
WorldWeb.biz reserves the right to decline to do business with any client for any reason.
CHANGES TO TERMS OF SERVICE
WorldWeb.biz reserves the right to change these terms of service at any time for any reason.
